Some questions you want to know?
WHEN WILL MY ORDER SHIP?
Most orders are shipping in 1 to 5 business days. Orders typically processed within business days (Monday-Friday).
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Transit time is typically 7-25 days.
HOW DO I TRACK MY ORDER?
You can view tracking information in the My Orders tab of your account. Tracking numbers are generated when an order is packed and may take 24-72 hours to show movement.
If you don't know if it will be shipped to your country, please contact us by email and we will help you!
HOW DO I RETURN SOMETHING?
We want you to love the gear you buy. And if you don't?
IDOGEAR is happy to accept returns on all merchandise within 30 days of receipt. We also accept exchanges within 30 days of receipt.
Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception,IDOGEAR cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.
HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply” and fill into the coupon CODE, that's right! Please note that only one promotion code can be entered for a given order from IDOGEAR. Coupon codes cannot be used on orders already placed.
HOW DO I OPT OUT OF EMAILS?
Why would you want to?! Our IDOGEAR fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.
FAQ:
Can l find a variety of Outdoor gear on your website? →
: Yes, sure!
Do you offer customization options for your products? →
:Yes, we can provide OEM.
We support OEM, ODM and Private‑label customization, MOQ‑based production and distributor partnership options.
What is your return policy? →
: We want you to love the gear you buy.
And if you don't?
Return it, no questions asked. ---To receive a full refund, products must be returned in new, store-bought condition.
Can l get a sample before placing a large order?→
:Sure! welcome to show your shopping list, we can provide the best quote.
How can l track my order? →
: Use the global transport query website, you can contact our customer service team, and they will solve it for you. Please email us at idogear@hotmail.com.
Do you offer discounts for bulk purchases? →
: Yes, we provide whosale, MOQ & Short turnaround time -DHL/UPS/FedEx and more - One-stop shopping for all your products.
Low Price Guarantee.
We pride ourselves on offering the best pricing possible on our products. To inquire about the price, contact our service team.
SERVICE GUARANTEE
Don't like your purchase? No problem! We offer a 30 - day money - back guarantee, so you can shop with confidence. If you have any questions or need assistance at any time, feel free to reach out to us. We're committed to providing our valued customers with the most pleasant shopping experience possible.
Perfect Satisfaction
For more than a decade, idogear.com has been setting the standard in delivering outstanding service to every customer who visits our website. When you contact us with questions, you're reaching a dedicated in-house customer relations team member who will personally make sure you're taken care of.
Customer service working hours:
9:00 am to 6:00 pm Monday to Friday.
How would you like to contact us?
Email：idogear@hotmail.com
Please place an order by yourself anytime. Leave a message and we will reply to you as soon as possible. We will assist you.
Thank you.
Yours sincerely.