Return policy

RETURN POLICY

Our return window is 30‑calendar days. You may submit a return request within 30 days after you receive your order.

To qualify for a return, items must be unused, unworn, with original tags intact and in their original packaging. A receipt or proof of purchase is also required.

Important Notes

• Return shipping costs are the customer’s responsibility.
• We cover freight charges for damaged goods and incorrectly‑shipped items. No restocking fee will apply for split orders.

To initiate a return, please email us at idogear@hotmail.com. Once your return request is approved, we will send you our return shipping address. Returns sent without prior authorization will not be accepted.

Damages & Issues Please inspect your goods upon delivery. Contact us right away if you receive defective, damaged or incorrect items so we can assess and resolve the issue.

Exceptions ‑ Non‑Returnable Items The following items cannot be returned: perishable goods (food, flowers, plants), custom‑made / personalized products, personal‑care & beauty goods, hazardous materials, flammable liquids and gases. Sale‑priced merchandise and gift cards are also non‑returnable. Reach out to us if you have questions regarding a specific product.

Exchanges For the fastest resolution: submit a return for your current item, and place a new separate order for your desired replacement after your return gets approved.

Refunds We will notify you once we receive and inspect your returned goods to confirm refund approval. If approved, your refund will be processed automatically to your original payment method. Please allow up to 7 working days after we receive your return for funds to appear. Banks and credit‑card issuers may require additional processing time.