1. WHEN WILL MY ORDER SHIP?
Most orders are shipping in 1 to 2 business days. Orders typically processed within business days (Monday-Friday).
2. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
and transit time is typically 7-12 days.
3. HOW DO I TRACK MY ORDER?
You can view tracking information in the My Orders tab of your account. Tracking numbers are generated when an order is packed and may take 24-72 hours to show movement.
4: If you don't know if it will be shipped to your country, please contact us by email and we will help you!
5. HOW DO I RETURN SOMETHING?
IDOGEAR is happy to accept returns on all merchandise within 15 days of receipt. We also accept exchanges within 15 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception,IDOGEAR cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.
6. HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply” and fill into the coupon CODE, that's right! Please note that only one promotion code can be entered for a given order from IDOGEAR. Coupon codes cannot be used on orders already placed.
7. HOW DO I OPT OUT OF EMAILS?
Why would you want to?! Our IDOGEAR fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.
8: Customer service working hours: 9:00 am to 6:00 pm Monday to Saturday.
How would you like to contact us?
Email：idogear@hotmail.com
Most Common Questions：
Most orders are shipping in 1 to 2 business days.
Please place an order by yourself anytime. Leave a message and we will reply to you as soon as possible. We will assist you.
Thank you.
Yours sincerely.